damage to my pro q excel

View previous topic View next topic Go down

damage to my pro q excel

Post  smokinxray on Thu Oct 16, 2008 4:08 pm

First and foremost let me say, i love this smoker, i really do, its a piece of artwork, everyone who sees it is impressed. With that being said, i recieved my smoker from freds slightly damaged, i got number 10. I say slightly because it is still very usable, and has cooked up some of the best tasting pork chicken and ribs i have eaten yet!! The bottom bowl has 3 good sized, about 1 inch dents, that are scuffed to metal. One of the stackers that was packaged with the grill is quite out of round, and 2 out of 3 doors have a nice bend to them, definitely different from how it was packaged. And the brackets inside that hold the grill/water pan were bent, i bent them back. I wasnt gonna complain, its a smoker, but as i realize my bottom bowl may be subject to a rusting condition due to the bare metal, and the out of round issue, most levels of my smoker leak quite badly, and tends to be running hot. I figured id reach out and see who could help me out a little.
avatar
smokinxray
Charcoal Starter
Charcoal Starter

Number of posts : 44
Location : wading river, ny
Registration date : 2008-09-25

View user profile

Back to top Go down

Re: damage to my pro q excel

Post  Junk Yard Dog on Thu Oct 16, 2008 5:39 pm

Call Fred's and talk to Toby. I bet they'd ship you another one.
avatar
Junk Yard Dog
Sausage Burner
Sausage Burner

Number of posts : 19
Location : Republic of Texas
Registration date : 2008-10-11

View user profile

Back to top Go down

Re: damage to my pro q excel

Post  smokinxray on Thu Oct 16, 2008 5:44 pm

well smoke to freds, havent reached toby yet. They say that they recieved some of them damaged in their original shipping crate...ie tractor trailer, they will be more than happy to help remedy the problem, but i gotta speak to toby, he'll be in tomorow?? hopefully all goes well.
avatar
smokinxray
Charcoal Starter
Charcoal Starter

Number of posts : 44
Location : wading river, ny
Registration date : 2008-09-25

View user profile

Back to top Go down

Re: damage to my pro q excel

Post  smokinxray on Thu Oct 16, 2008 8:51 pm

I have gotta tip my hat to ian, he is more than willing to help me with anything i needed. Offered to send me the doors out asap, as far as the rest goes we will see how freds handles things. I have a gut feeling they will do the right thing.
avatar
smokinxray
Charcoal Starter
Charcoal Starter

Number of posts : 44
Location : wading river, ny
Registration date : 2008-09-25

View user profile

Back to top Go down

Re: damage to my pro q excel

Post  Dr_KY on Fri Oct 17, 2008 12:23 am

These guys will take care of you so don't worry.
avatar
Dr_KY
Smokin Hot
Smokin Hot

Number of posts : 642
Location : England
Registration date : 2008-04-21

View user profile

Back to top Go down

Re: damage to my pro q excel

Post  Sponsored content


Sponsored content


Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum