Urgent Notice!

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Urgent Notice!

Post  Admin on Mon Aug 25, 2008 11:11 am

We have had some issues with the legs on the Excel 2O's collapsing.
We have designed a new leg which is much stronger and these should be ready within the next couple of weeks.
I do aplogise for any inconvenience that this may have caused and assure you that we are hard at work trying to rectify the situation.

Please could anyone who has purchased an Excel 20 contact me on ian@probbq.co.uk giving me your full postal address, so that I can arrange to have the new legs sent out to you. Any pictures regarding this problem would also be appreciated.
Pictures showing the new leg design under test are below:



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Re: Urgent Notice!

Post  Roxy on Wed Aug 27, 2008 11:37 pm

Seems like over kill to me Ian.. How can you have 500 lbs of meat in the excel.. no matter how you cut it. slice it or dice it you just cant have that kind of weight in the cooker..

I got to wonder how the cooker legs would fail... But that is just me wondering to myself. Out loud as it were.

Glad to see you are addressing the situation though, I would expect nothing less from you my friend.
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Re: Urgent Notice!

Post  Dr_KY on Sun Jan 18, 2009 1:25 pm

Any updates on the new legs and when they will be shipped?
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Re: Urgent Notice!

Post  Dr_KY on Sun Mar 15, 2009 9:52 am

I have noticed that the screws holding the original legs on tend to loosen over time. I'm thinking of using a set or repair/fender washers to spread out the weight and stainless nuts and bolts to secure them. What do you think?
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Re: Urgent Notice!

Post  Goose on Mon Mar 16, 2009 9:20 pm

Email sent Ian.
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Re: Urgent Notice!

Post  smokinxray on Tue Apr 07, 2009 7:26 pm

i have the same problem, i mounted the bottom legs, all the bolts as tight as possible without stripping, and covered in loctite, now all my legs are loose and im debating between drilling them out and putting bigger bolts in, or just putting some washers in and trying again...frustrated, what to do?
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new legs

Post  BigPeels on Thu Jun 25, 2009 7:17 am

I just sent an email. Does anyone know what the procedure in getting the new ones shipped as far as cost or anything else? Its nice to know there is a company out there that cares so much about its product.

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Re: Urgent Notice!

Post  UncleFesterESQ on Tue Apr 06, 2010 7:12 pm

Any new information on access to the new leg in the USA? I bought the Excel through ebay (I know I lose warranty, but the PRICE)? I have a feeling the unit I'm going to receive has the old style legs due to the pictures on the sellers site. I just want to know if any dealers in the USA can sell me the legs, or if I'm going to have to rely on over-seas shipping.

Thank you.

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Re: Urgent Notice!

Post  UncleFesterESQ on Fri Apr 09, 2010 1:52 am

No worries here! Got my smoker with the upgraded legs AND a spiffy new hat. I'm as happy as a gopher in soft dirt!!

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Re: Urgent Notice!

Post  Mack on Fri Apr 09, 2010 2:24 pm

Excellent!
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Re: Urgent Notice!

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